Airport Operations Manager
hace 1 semana
We are seeking an experienced Airport Team Leader to join our team at Jet2holidays. As a key member of our management team, you will be responsible for leading a team of Airport Customer Helpers - Representatives and delivering outstanding customer service to our customers.
Key Responsibilities- Work as One Team with internal & external stakeholders to ensure your team deliver VIP industry leading Customer Service to our all-important customers during their airport journey.
- Create Memories for our customers while managing a fast-paced and busy airport environment, working closely with the management team from our award-winning airline Jet2.com.
- Take Responsibility for managing any flight disruption, serious emergencies & customer escalations using our in-house digital systems.
- Collaborate with the Destination Manager, Agent & Transfer Provider, analysing MI & Customer Feedback daily to drive results and improve CSAT's and OTP performance as needed.
- Experience in Tour/Holiday Operations or similar.
- Managing a customer-facing team and a passion for delivering excellent customer service is essential.
- Conversational level in the local language is also advantageous.
- Excellent salary: £30,000 - £40,000 per annum.
- Fully paid management training.
- Company mobile phone & laptop.
- Jet2holidays Management uniform.
- M Carroll career progression opportunities & development across Jet2.com & Jet2holidays.
- 45 days holiday entitlement per annum (including Bank Holidays).
- Discounts on Jet2.com & Jet2holidays flights & holidays.
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Airport Operations Manager
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Málaga, Málaga, España Jet2 Limited A tiempo completo**Company Overview**: At Jet2holidays, we pride ourselves on delivering exceptional customer experiences. As an Airport Team Leader, you'll play a vital part in leading our team of Airport Customer Helpers - Representatives, ensuring that our customers have an outstanding airport and transfer experience.**Salary:** We offer an excellent salary, with annual...
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