Airport Operations Manager

hace 1 semana


Málaga, Málaga, España Jet2Holidays A tiempo completo
About the Role

We are seeking an experienced Airport Team Leader to join our team at Jet2holidays. As a key member of our management team, you will be responsible for leading a team of Airport Customer Helpers - Representatives and delivering outstanding customer service to our customers.

Key Responsibilities
  • Work as One Team with internal & external stakeholders to ensure your team deliver VIP industry leading Customer Service to our all-important customers during their airport journey.
  • Create Memories for our customers while managing a fast-paced and busy airport environment, working closely with the management team from our award-winning airline Jet2.com.
  • Take Responsibility for managing any flight disruption, serious emergencies & customer escalations using our in-house digital systems.
  • Collaborate with the Destination Manager, Agent & Transfer Provider, analysing MI & Customer Feedback daily to drive results and improve CSAT's and OTP performance as needed.
What You'll Need
  • Experience in Tour/Holiday Operations or similar.
  • Managing a customer-facing team and a passion for delivering excellent customer service is essential.
  • Conversational level in the local language is also advantageous.
Benefits
  • Excellent salary: £30,000 - £40,000 per annum.
  • Fully paid management training.
  • Company mobile phone & laptop.
  • Jet2holidays Management uniform.
  • M Carroll career progression opportunities & development across Jet2.com & Jet2holidays.
  • 45 days holiday entitlement per annum (including Bank Holidays).
  • Discounts on Jet2.com & Jet2holidays flights & holidays.


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