Financial Risk Protection Specialist

hace 7 días


Madrid, Madrid, España Dojo 2022 A tiempo completo

At Dojo, we believe in creating a culture that reflects the diversity of the businesses we serve. Our commitment to diversity, equity, and inclusion is essential to driving innovation and delivering better customer experiences.

The Role
We are expanding our Risk team to support our growing customer base in the UK and Europe. As a Financial Risk Protection Specialist, you will play a critical role in protecting our customers from financial risk by closely monitoring transactions. You will act as a shield between Dojo and any fraud and AML risks, using data to spot emerging threats, and utilizing sophisticated monitoring and advanced investigation techniques.

Your Responsibilities:
* Review and investigate suspicious activity alerts to ensure the safety of our customers and merchants.
* Manage your own case load, taking ownership from start to finish to deliver excellent results.
* Communicate directly with merchants as part of your investigations to quickly understand and mitigate any risk.
* Educate and support our merchants to help protect them from fraud risk and promote a safe and secure environment for all parties involved.
* Identify emerging trends and work with the team to innovate our risk-monitoring processes to stay ahead of potential threats.
* Act as an internal referral point for matters relating to fraud and general risk to provide expert advice and guidance.
* Serve as the SME for your area and support the wider team in their risk-related tasks and projects.

What We Offer:
* A competitive salary of £60,000 - £80,000 per year, depending on experience.
* Opportunities to work with a dynamic and growing company that values diversity and inclusion.
* Collaborative and supportive team environment with regular feedback and opportunities for growth.
* Flexible working arrangements to suit your needs and improve your work-life balance.
* Comprehensive training and development programs to enhance your skills and knowledge in risk management and analysis.
* Access to state-of-the-art technology and tools to help you succeed in your role.

Requirements:
* Previous experience in a counter-fraud or financial crime role, preferably with a strong understanding of payments and acquiring in the Spanish market.
* Excellent communication skills with the ability to build instant rapport with customers and colleagues alike.
* Strong attention to detail and analytical skills to identify and investigate suspicious activity.
* Proactivity and ability to anticipate and resolve issues to maintain high-quality results.
* Ability to manage and prioritize your own caseload to meet deadlines and deliver excellent outcomes.
* Collaborative attitude and willingness to support and develop those around you.
* Proficiency in English and Spanish, both written and spoken, to effectively communicate with diverse stakeholders.



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