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Strategic Account Manager

hace 2 meses

Palma, Baleares, España WebBeds A tiempo completo
About the Role

We are seeking a highly skilled and experienced Strategic Account Manager to join our team at WebBeds. As a key member of our Chains team, you will be responsible for managing existing key chain strategic partnerships and building a portfolio of new chain strategic partners in Europe to drive chain performance.

Key Responsibilities
  • Manage existing key chain strategic partnerships and build a portfolio of new chain strategic partners in Europe to drive chain performance.
  • Define targeted actions and design a strategy roadmap to achieve agreed KPIs, drive incremental business opportunities, and increase WebBeds' market share.
  • Ensure chain contracts are (re)negotiated within specified deadlines to ensure WebBeds has the best commercial conditions to drive relevant business for the chain.
  • Organize quarterly business reviews and bi-monthly engagement with key contacts of the chain partners to discuss results and to build and/or maintain relationships.
  • Drive optimization of chain global product, inventory, and pricing supported by Partner Success, Supplier Optimization, and Contract Managers in destination.
  • Partner with contracting teams in all regions, encouraging and promoting teamwork and commercial performance for contracting with specific hotels and regions.
  • Work in partnership with supplier connectivity and loading teams to onboard new chains via preferred connectivity and to maintain the connection to deliver the right supply to our customers.
  • Monitor on a regular basis the performance of the chain supplier including production, pricing, and availability to ensure competitiveness in the market.
  • Primary liaison with the assigned hotel chain partners to deconstruct challenges and develop solutions adaptable for all platforms.
  • Support various teams including regional contracting, customer support, and supplier connectivity as an escalation point regarding availability and service issues.
  • Negotiate exclusive deals, value adds and overrides, and identify marketing opportunities for each chain, per region, by market for all WebBeds platforms.
  • Attend tradeshows and networking opportunities within the region to engage with chain partners and prospect new opportunities.
  • Consult and agree with the Director of Chains regarding new chain opportunities and additions to product.
  • As part of the chains team, circulate and facilitate shared special deals, flash sales, and additional supply with the WebBeds sales team to ensure maximum promotion of WebBeds content.
  • Cooperate with the Health and Safety team to ensure reports are completed and up to date.
  • Communicate both internally and externally in a professional manner in keeping with corporate guidelines.
Requirements
  • Contracting experience gained within the hotel and/or travel industry.
  • Able to develop and maintain strong, trusting, and meaningful connections with hotel chains.
  • Educated to degree level or equivalent professional qualification.
  • Fluent in English and French.
  • Open to frequent travel.
  • Strong negotiation skills, strategic view, commercial acumen, pro-active, dynamic, passionate, and a team player.
  • Highly accurate with excellent attention to detail.
  • Well-developed written and verbal communication skills.
  • Highly developed analytical skills, and proficient use of Microsoft Office, especially Excel applications.
  • Proactive, with the ability to offer solutions to issues encountered.
  • Personable with lots of enthusiasm and a 'can do' attitude.
  • Ability to work independently as well as part of a team.
  • Minimum 4 years contracting experience in hotel and/or travel industry (OTAs, Bedbanks, Tour Operators).
  • Experienced in contracting chains in Europe.
  • Understanding of the current contracting landscape (dynamic and static models).
  • Fluent in another European language.