Chief Technology Officer

hace 2 días


Valencia, Valencia, España Moonshot A tiempo completo

Company Overview

Moonshot is at the forefront of the customer experience evolution, combining technology with human expertise to create outstanding interactions.

Job Summary

We are seeking a dynamic and hands-on CTO to lead our exciting journey in CX innovation. As a key member of our team, you will drive the development and execution of our technology strategy, collaborating with cross-functional teams to design and implement innovative tech solutions.

Key Responsibilities

  • Lead the development and execution of our technology strategy aligned with the new proposition.
  • Collaborate with cross-functional teams to design and implement innovative tech solutions.
  • Guide the integration of AI, automation, and data analytics into customer service operations.
  • Work directly with customers to understand their needs and develop customized tech solutions.
  • Oversee the development of a robust tech infrastructure to support scalable growth.
  • Drive continuous improvement by staying updated on the latest tech trends and advancements.
  • Lead and mentor a tech team, fostering innovation and skill development.
  • Provide hands-on support to customers during technology implementation and optimization.
  • Collaborate with product managers, data analysts, and customer service consultants to ensure tech solutions meet customer needs.
  • Ensure data security, privacy, and compliance in all tech implementations.

Requirements

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • Proven experience in leading tech-driven transformations, ideally within customer service or CX.
  • Strong background in AI, automation, and data analytics.
  • Hands-on experience in software development, ideally in customer service tooling.
  • Exceptional leadership skills with the ability to inspire and drive a tech team.
  • Strategic mindset coupled with a passion for hands-on implementation.
  • Excellent communication skills to collaborate effectively with cross-functional teams and customers.
  • Familiarity with data protection regulations is a plus.

Salary and Benefits

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience. We offer a competitive salary and benefits package, including opportunities for professional growth and development.


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