Workplace Solutions Expert

hace 3 semanas

Barcelona, Barcelona, España Mygwork A tiempo completo
Job Title: Client Relationship Manager

This role offers the opportunity to be the face of Workplace Solutions and JP Morgan, ensuring that our valued clients receive a top-class service.

As a Client Relationship Manager, you will be viewed as a trusted partner by our client base.

Your core responsibilities will involve managing relationships with users and decision makers in the account, managing revenue and growth objectives, and being accountable for customer and partner satisfaction.

You will have the opportunity to demonstrate your ambition, resilience, and strong technical orientation by customizing and tailoring solutions for a variety of scenarios.

You will also work closely with implementations, operations, and service desk teams to ensure optimal client handling.

This role offers the chance to actively grow an existing account base and identify new value creation opportunities.

Key Responsibilities:
  • Develop and maintain strong relationships with multiple clients as assigned.
  • Build depth in relationship by initiating contact and developing a relationship with decision makers.
  • Manage the post-sales relationship for strategically significant accounts.
  • Serve as the primary client contact and advocate for day-to-day and escalated issues and requests.
  • Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
  • Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
  • Keep up to date with industry information which could provide value to your clients or value internally.
  • Build network of share plans advisors and experts in your region.
Requirements:
  • Share Plans Experience
  • Experience in Relationship Management in global companies
  • Proactive by nature
  • Go above and beyond to serve as a trusted adviser for your customers
  • Exceptional personal, listening, written and verbal communication skills are a must
  • Proven track record of successfully building and nurturing multi-level client relationships
  • Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously
  • Ability to understand customer requirements, identify, up-sell and cross-sell opportunities

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