Healthcare Data Analyst

hace 5 horas


Barcelona, Barcelona, España Doctoralia España A tiempo completo

Company Overview

At Docplanner Group, we are revolutionizing the healthcare experience with our innovative digital apps and software solutions. As a global leader in the healthcare industry, we serve patients and healthcare professionals across 13 countries in Europe and LATAM.

We create platforms that enable seamless communication between doctors, clinics, hospitals, and patients. With free doctor reviews and instant online appointment booking, we have a network of almost 2 million healthcare professionals and serve over 260,000 customers globally.

Job Description

We are seeking a skilled Healthcare Data Analyst to join our Customer Success Operations team. In this role, you will be responsible for analyzing business metrics, providing insights for decision-making, and creating process improvements to enhance business outcomes.

Your responsibilities will include:

  • Creating reports to analyze business metrics
  • Providing actionable insights to the CS structure
  • Interpreting KPIs and developing action plans for improvement
  • Updating CRM processes to enhance business indicators
  • Ensuring new process adoption and creating knowledge bases
  • Maintaining process quality and data integrity
  • Collaborating with departments to support projects and initiatives

Requirements and Qualifications

To succeed in this role, you will need:

  • Strong analytical skills and attention to detail
  • Ability to interpret complex data and provide actionable insights
  • Excellent communication and collaboration skills
  • Experience with CRM systems and process improvement

Benefits

We offer a competitive salary range of €45,000-€60,000 per year, depending on experience, as well as opportunities for growth and professional development.


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