Healthcare Data Analyst with SQL Expertise
hace 2 días
About Docplanner Group
We are a leading global healthcare platform, serving patients and the healthcare ecosystem across 13 countries in Europe and LATAM. Our mission is to make the healthcare experience more human. With free doctor reviews and instant online appointment booking for patients through our online marketplaces, we have a network of almost 2 million healthcare professionals, serve over 260,000 customers globally, and operate in 13 countries.
Our Software Solutions
We create digital apps and software solutions for doctors, clinics, hospitals, and patients to enable the healthcare ecosystem and the patient journey to work together seamlessly. Our software helps doctors and clinics optimize patient flows, reduce costly no-shows, and completely digitize their practices. This results in valuable time savings that can instead be used to improve patient outcomes and experiences.
About the Role
In this role, you will help the Customer Success structure achieve its results by creating useful reports to analyze business metrics, providing insights to the CS structure for analysis and decision-making, interpreting different KPIs of the business & action plans required for improvements in the area, and ensuring new processes/tools/best practices adoption and creating knowledge base for them. You will also ensure the quality of processes and data, work closely with different departments to follow up on existing projects or help with emerging projects, and take part in strategic projects to ensure their success and maximize business impact.
Your Responsibilities
- Create useful reports to analyze business metrics;
- Provide insights to the CS structure for analysis and decision-making;
- Interpretation of the different KPIs of the business & action plans required for improvements in the area;
- Create and update processes in the CRM, which improve business indicators to have a greater impact;
- Ensure the quality of processes and data;
- Work closely with different departments to follow up on existing projects or help with emerging projects;
- Take part in strategic projects to ensure their success and maximize business impact;
- Train the CS Spain team to execute the processes correctly at our headquarters in Barcelona.
About You
You should have 2-3 years of experience in a similar role, as well as database and SQL expertise. Your salary will be around €60,000 per year, based on your experience and qualifications.
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