Dccp Solution Architect
hace 1 mes
As a Dccp Solution Architect at Avanade, you will lead the definition of solutions based on conversational and generative AI. Your expertise will drive the development of engagement outcomes and business benefits, high-level scope, architecture, implementation approach, and effort estimates.
You will work closely with the wider DCCP team to provide thought leadership and knowledge sharing on how AI impacts and enhances other products in the Microsoft stack.
As a subject matter expert, you will develop relationships with CRM, Data and AI, and security teams in Avanade across our regional and European business.
Key Responsibilities- Ensure service and operations to exceed customer expectations.
- Provide superior digital experiences with powerful business outcomes.
- Provide expertise in selling, shaping, defining, implementing, and quality assuring Avanade's Contact Centre clients across Europe.
- Lead the client from the presales stage through to successful delivery.
- Take ownership of the solution and its intended benefits from first contact until transition to our delivery team.
You will be a first-class client lead and guide colleagues in demanding presales projects. You will also be responsible for providing industry and solution leadership at every stage and acting as a trusted advisor to the client throughout the relationship.
As a team player, you will drive cutting-edge evolution in their Customer Contact Centres and enjoy a career with opportunities for growth and development.
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Dccp Solution Architect
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Dccp Solution Architect
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