Housekeeping Team Leader

hace 6 días


Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

About Four Seasons:

Four Seasons is driven by our exceptional team. We are a group of individuals who strive for excellence, challenge ourselves to reach new heights, and treat each other with respect and kindness. Our staff across the globe creates remarkable experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service. We understand that the best way to empower our people to deliver these extraordinary guest experiences is through a premier employee experience and a supportive company culture.

At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter as we wish to be treated ourselves. Whether you work with us, stay with us, live with us, or explore with us, we believe our mission is to create lasting impressions. This stems from our belief that life is more fulfilling when we genuinely connect with the people and the world around us.

About the Location:

A historic landmark infused with contemporary vibrancy. History merges with modern energy at Four Seasons Hotel Madrid. Located in the heart of the capital – within walking distance of all major attractions – seven historic buildings have been transformed into one vibrant destination. With rooftop dining by renowned Spanish chef Dani García, Asian-Mediterranean cuisine at our acclaimed modern cocktail bar and restaurant Isa, and a four-level Wellness Centre featuring a sun-drenched pool terrace, Four Seasons is elevating luxury and service for both locals and visitors alike.

The Role of a Housekeeping Supervisor:

Under the guidance of the Director of Housekeeping, Assistant Director of Housekeeping, and Assistant Housekeeping Manager, the Housekeeping Supervisor is accountable for ensuring that all guest accommodations meet the highest standards established by Four Seasons Hotels. The Housekeeping Supervisor also oversees the Room Attendants and House Attendants on the floor and conducts daily inspections. The primary responsibilities include:

Maintaining a professional demeanor at all times, adhering to established standards of conduct, fire regulations, and departmental policies. Wearing the issued uniform and ensuring a neat, clean, and tidy appearance consistently. Reporting to shifts punctually and being aware of the schedule at all times; notifying management in advance if unable to attend work. Collecting necessary keys, equipment, and supplies to fulfill daily responsibilities. Coordinating with management regarding all VIP rooms (in-house or arriving) and ensuring timely completion of these rooms. Supervising the Room Attendants and House Attendants assigned to the Supervisor's designated areas, ensuring adherence to policies and procedures. Inspecting guest rooms (vacant or occupied) for cleanliness and checking for any missing guest amenities or supplies; reporting discrepancies to Room Attendants for correction. Inspecting the cleanliness of guest corridors, elevator landings, and housekeeping closets. Checking for maintenance work orders and ensuring they are submitted in HotSOS for the engineering team. Guiding and training Room Attendants under the direction of the Housekeeping Managers. Overseeing and following up on special projects (e.g., deep cleaning, perfect room program, etc.). Informing Housekeeping Management of any unusual occurrences and ensuring proper communication is passed on to the next shift. May be assigned additional duties/responsibilities as required (e.g., covering for Office Coordinator during days off/meal breaks). Responsible for ensuring that all supplies in linen closets are fully stocked and organized. Ensuring a set number of standard evaluations on the Room Attendants and House Attendants are completed daily. Following proper Lost & Found procedures. Ensuring a thorough handover is conducted for the next shift.

Our Ideal Housekeeping Supervisor will possess:

The ideal candidate must demonstrate flexibility to accept assignments as needed. Previous experience in a similar role is essential. Excellent communication skills are critical, along with a keen eye for detail. Must have the legal right to work in Spain and be fluent in both English and Spanish.

Four Seasons Hotels and Resorts offers what many hospitality professionals aspire to; the opportunity to build a lifelong career with global potential and a genuine sense of pride in a job well done. We seek talent who embody the Golden Rule – individuals who naturally believe in treating others as they wish to be treated. As Four Seasons aims for remarkable growth in the coming decade, our most valuable partners remain our talent, with whom we maintain a strong relationship grounded in the Golden Rule. This relationship is evidenced by the numerous awards received year after year by Four Seasons at both the corporate level and through our hotels, resorts, and residences worldwide, solidifying our status as an undisputed 'employer of choice.'


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