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Cloud Operations Specialist
hace 2 meses
TD SYNNEX Overview
We are a leading IT distributor and solutions aggregator for the IT ecosystem, with 23,000 employees worldwide. Our mission is to bring compelling technology products, services, and solutions to the world.
About the Role
The Cloud Customer Success team is responsible for optimizing business processes, platform and vendor integration, customer engagement, and partner training. This includes offering shared support and partner success through TD SYNNEX's Iberia Region.
Job Purpose:
This role will involve designing and implementing scalable region operational processes and monitoring services aligned with TD SYNNEX's platform offerings and applicable cloud vendors. You will work closely with internal departments and stakeholders to ensure understanding, documentation, and coordination of activities.
Responsibilities:
- Own definition and design in central operations to support TD Cloud Business.
- Provide strategic processes and operational support to drive success across the Cloud portfolio, including innovative end-to-end monetization models.
- Design personalized customer experiences, including onboarding, education, adoption, and advocacy.
- Review existing processes and provide advice on specialized subject areas, such as legal guidelines, internal compliance policies, services, and platform support.
- Act as the business owner for operations system enablement, liaising with Platform teams and IT to drive system requirements and deployment.
Required Skills and Qualifications:
Strong understanding of eCommerce platforms, vendor dynamics within the distribution channel, and analytical skills. Proven problem-solving abilities, exceptional customer service orientation, and ability to prioritize tasks in a high-pressure environment.
Benefits:
- Elective benefits tailored to your country, accommodating your lifestyle.
- Grow your career through formal programs on leadership and professional development.
- Elevate your personal well-being through seminars, events, and global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion initiatives, valuing every voice and promoting global diversity.
Location: Barcelona
Estimated salary: €60,000 - €80,000 per year, depending on experience.
