Process Excellence Transformation Lead
hace 1 día
Tasq Staffing Solutions seeks a seasoned Process Excellence Transformation Lead to drive quality initiatives for Wipro/Client Accounts. This role involves working with dispersed cross-functional teams on organizational process (re)-design or industry-specific business processes.
Job Description:Benchmarking processes, management dashboard setup, and building the best practices repository are key responsibilities. The successful candidate will leverage business optimization & innovation tools and applications for process re-engineering and facilitate workshops, remote groups, and lead process diagnostics for articulation of process issues and solution formulation.
Qualifications:- Lead consulting assignments and deliver business value to customers through quality initiatives
- Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment
- Drive benchmarking and best practices deployment across accounts
- Identify process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks
This is an excellent opportunity to work closely with customers and operations leadership teams to identify improvement opportunities and drive them to closure. The ideal candidate will drive projects to improve and maintain the profitability of the process, leading and ensuring governance for Quality/Process Excellence initiatives for Large Engagements.
Requirements:- Ability to work in cross-functional teams and demonstrated ability to drive change in the process
- Demonstrated history of working in the outsourcing/offshoring industry or related fields
- Experience in managing Quality/Process Excellence initiatives for Large Engagements
- Project management experience in driving Six Sigma and Lean projects
- Hands-on experience in driving large transformational programs involving process reengineering, analytics, automation, etc.
- Excellent oral and written communication skills
The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience and qualifications.
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