Digital Business Strategist

hace 4 semanas


Madrid, Madrid, España Apple Inc. A tiempo completo

**About Apple Retail**

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. Our goal is to foster a culture where everyone belongs and is inspired to do their best work.

**Business Expert Role**

You will be part of a team that's passionate about helping businesses succeed. As a Digital Business Strategist, you'll create long-term relationships with business customers by connecting with them to identify opportunities, propose solutions, forecast needs, and close sales.

Your knowledge of industry trends and expertise with Apple products and services — along with third-party technologies — will enable you to develop business solutions tailored to the needs of customers.

You're a top sales performer who has exceptional interpersonal and influencing skills, and you're considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone's role.

Responsibilities

  • Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
  • Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
  • Serve as the go-to expert and store team mentor on business customer needs and solutions.
  • Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers' business needs.
  • Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.
  • Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
  • Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
  • Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
  • Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

  • You should be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Have experience in retail or sales, or related work experience.
  • Have experience with Apple products, services, and solutions.

Estimated Salary Range: $60,000 - $80,000 per year

About You

We are looking for a highly motivated individual with a passion for business and technology. If you have a strong track record of success in sales and customer service, we encourage you to apply for this exciting opportunity.



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