Executive Director of Operations
hace 1 semana
Overview: As an Executive Director of Operations, you will be responsible for overseeing the onboarding processes, customer service performance, and ensuring compliance with company offers. This role requires strong analytical skills, problem-solving abilities, and excellent communication skills.
About the Job: The ideal candidate will have at least 5 years of experience in operations management, with a focus on tech companies. Fluency in English and Spanish is required, and experience in the Spanish energy industry is highly valued. You will work closely with switching departments to ensure seamless customer onboarding and maintain a smooth working relationship with other partners in Spain.
Salary: The estimated annual salary for this position ranges from €49,120 to €58,800 (based on a 37-45 EUR/h rate), depending on experience and qualifications.
Key Responsibilities:
- Monitor and identify flaws or areas of improvement in onboarding processes, startup rates, incidents, and NPS surveys
- Enhance customer service performance by implementing protocols and collaborating with business areas and the Customer Service team
- Serve as a point of contact between business areas and the Customer Service team
- Work closely with Spanish switching departments to ensure efficient onboarding
- Maintain compliance with company offers
Requirements:
- At least 5 years of experience in operations management
- Highly skilled problem solver with good analytical skills and an open mind
- Excellent handling pressure and startup-like environments
- Experience with operations management at a tech company
- Fluency in English and Spanish
- Good to have: Experience in the Spanish energy industry and working for startups
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