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ServiceNow Platform Manager

hace 2 meses


Madrid, Madrid, España Nordex Group A tiempo completo

Unlock Your Potential as a ServiceNow Expert

Nordex Group is seeking a highly skilled ServiceNow Platform Manager to join our dynamic and international team. As a key member of our global IT department, you will be responsible for the continuous improvement and management of our ServiceNow cloud-based platform, supporting over 2,500 users.

Your Key Responsibilities

  • Ownership and continuous improvement of our ServiceNow platform, ensuring seamless support for business and IT processes
  • Backlog management and requirements analysis for new ServiceNow workflows, project preparation, and implementation
  • Steering of ServiceNow-related projects, including Change and Release Management
  • Monitoring, troubleshooting, and enhancement of integrations to other IT services, such as SAP
  • 2nd Level support of the platform and coordination of external support and development teams
  • Maintaining close relationships with business key users and stakeholders
  • Development of user training concepts and documentation
  • Continuous knowledge improvement of ServiceNow-related technology, standards, and best practices

Your Ideal Profile

  • University degree in Computer Sciences, Mathematics, Business Administration, or equivalent education
  • At least 3-5 years of relevant experience in IT, including management of enterprise applications in a cloud environment, preferably ServiceNow
  • Technical knowledge of ServiceNow, particularly ITSM, ITOM, and CSM, is a significant advantage
  • You have a passion for customer-driven and result-oriented work
  • Knowledge of support processes (ITIL) and project management methodology (PRINCE2) is a plus
  • You prefer a hybrid work model with 2-3 days per week at the office in Hamburg, Pamplona, or Madrid, and the rest working remotely
  • Excellent skills in English, with German, Spanish, or other languages being an additional benefit

Your Benefits

In addition to the opportunity to contribute to our sustainable future, we offer:

*Some benefits may vary by location

Nordex Group adheres to a policy of equal employment opportunity, ensuring a fair and inclusive hiring process.