Senior Portfolio Operations Manager

hace 4 semanas


Barcelona, Barcelona, España Ukio A tiempo completo
Company Overview

We are a fast-growing startup with headquarters in Spain and offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.

About the Role

This role requires overseeing the entire local Guest Operations team segmented into Quality Assurance and Facilities Management teams. The primary objective is to ensure a seamless and delightful experience for guests throughout their stay while also handling recruitment, training, scheduling home inspections, and maintaining accurate inventory records.

Job Description
  • Manage the team, recruiting, training, and mentoring new team members and manage team schedules, ensuring adequate coverage for check-ins, check-outs, and daily operations.
  • Conduct regular performance evaluations, provide feedback, and foster professional growth within the team.
  • Plan and execute a smooth check-in and check-out process for guests.
  • Ensure accurate reporting of apartment information, manage databases and apartment management systems.
Required Skills and Qualifications
  • At least 3+ years of experience working as a Hospitality / Guest Operations Manager or in a similar role.
  • Skilled organizer and effective communicator.
  • Fluent in Spanish and English.
  • Flexible, resilient, and content with ambiguity and changes.
Estimated Salary: €60,000 - €80,000 per yearBenefits
  • Private Health Insurance with ALAN.
  • Flexible retribution with Payflow.
  • UKIO Anniversary gift.
  • Team buildings and office events.
  • Transportation card (transportation coverage for roles that have traveling needed for their work tasks according to the internal policy).
Location

The location is not specified in the job description but based on the company overview, it can be inferred that the role will be based in one of the following cities: Barcelona, Madrid, Lisbon, Berlin, or Paris.



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