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Salesforce Business Intelligence Analyst
hace 2 meses
**About the Role**
We are seeking an experienced Salesforce Business Intelligence Analyst to join our team at Dynatrace. As a key member of our organization, you will play a crucial role in the configuration and design of Salesforce CRM Analytics solutions.
Key Responsibilities:
- Understand business requirements and processes, and translate these into innovative reporting solutions that are highly usable, scalable, extensible, and maintainable.
- Work closely with stakeholders to build well-architected Salesforce CRM dashboards and reports that best leverage the CRM platform.
- Develop data flows, recipes, and complex dashboards using complex SAQL queries in TCRM.
- Implement and maintain security measures, including row-level and object-level security within Salesforce and CRM Analytics environments.
- Stay updated with the latest Salesforce CRM features and functionalities and incorporate them into solutions as appropriate.
Requirements:
- Bachelor's degree in computer science, software engineering, MIS, or related field.
- 4 years of experience with Salesforce CRM Analytics.
- 4 years of experience with Visualforce, APEX, and SOQL/SOSL/SAQL.
- Solid understanding of CRM and Salesforce objects and pulling data from key objects for proper representation.
- Solid understanding of CRM integrations and connectors with other applications (e.g. Power Platform, Power Automate, Snowflake, AWS, etc.).
- CRM certifications (CRM, Tableau CRM, or Einstein Analytics certifications) are highly preferred.
- Salesforce certifications: Admin, Advanced Admin, Platform Builder, Einstein, Sales Cloud are nice to have and very useful.
- Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
- Understanding of broader systems engineering concepts including data structures, data modeling, database schemas.
- Experience working in an Agile/Scrum environment.
About Dynatrace
We are a one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
At Dynatrace, you will work with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
We have a team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
We foster innovation, enable creative collaboration, and allow you to grow.
We have a globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
We have a truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.
We have a culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
We offer a relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
