Field Service Specialist
hace 4 semanas
Key Responsibilities:
- Determine root causes of instrument failures and implement effective solutions to ensure optimal performance.
- Collaborate with cross-functional teams to diagnose and resolve complex technical issues.
- Perform regular preventative maintenance and calibration of instruments to ensure accuracy and reliability.
- Provide exceptional customer service, building strong relationships with clients through proactive communication and issue resolution.
- During site visits, propose our products and services, and provide guidance on new equipment and services to drive business growth.
- Complete detailed service reports and maintain accurate documentation to ensure compliance and quality standards.
Requirements:
- Technical bachelor's degree or advanced technical degree in a related field.
- Minimum of 3 years of experience in field service or a similar role.
- Excellent analytical and critical thinking abilities to troubleshoot complex issues.
- Excellent communication and customer service skills to build strong relationships with clients.
- Ability to work independently and in a team environment, with a strong focus on collaboration and teamwork.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Valid driver's license and ability to travel as required.
- Proficient in Spanish and English, with the ability to communicate effectively with clients and colleagues.
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