Field Service Specialist

hace 4 semanas


Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo

Key Responsibilities:

  • Determine root causes of instrument failures and implement effective solutions to ensure optimal performance.
  • Collaborate with cross-functional teams to diagnose and resolve complex technical issues.
  • Perform regular preventative maintenance and calibration of instruments to ensure accuracy and reliability.
  • Provide exceptional customer service, building strong relationships with clients through proactive communication and issue resolution.
  • During site visits, propose our products and services, and provide guidance on new equipment and services to drive business growth.
  • Complete detailed service reports and maintain accurate documentation to ensure compliance and quality standards.

Requirements:

  • Technical bachelor's degree or advanced technical degree in a related field.
  • Minimum of 3 years of experience in field service or a similar role.
  • Excellent analytical and critical thinking abilities to troubleshoot complex issues.
  • Excellent communication and customer service skills to build strong relationships with clients.
  • Ability to work independently and in a team environment, with a strong focus on collaboration and teamwork.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Valid driver's license and ability to travel as required.
  • Proficient in Spanish and English, with the ability to communicate effectively with clients and colleagues.


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