IT Specialist
hace 1 mes
As an IT Specialist, you will be responsible for troubleshooting malfunctions in postal and parcel systems using telephone and remote support. You will handle support requests in projects and service contracts, and be responsible for the technological system service, including trainings, inspections, maintenance, and remote diagnostics.
Key Responsibilities:
- Fix malfunctions in postal and parcel systems using telephone and remote support
- Handle support requests in projects and service contracts
- Responsible for the technological system service, including trainings, inspections, maintenance, and remote diagnostics
- Diagnose weak points and independently solve faults (hardware and software) with focus on logistical processes, operating technology, material flow, and plant interfaces
- Create and maintain maintenance documentation for the implementation of maintenance and inspection services, as well as service procedures for our products and systems
- Familiarize yourself with the implementation of engineering and commissioning tasks
- Maintain a constant know-how exchange with colleagues and the development team
Requirements:
- 3-year vocational technical education or degree in computer science or a comparable field of study
- Established professional experience in engineering, software development, or service
- High level of commitment and initiative, as well as experience and motivation to analyze software-related incidents, fix technical problems, perform software inspections, and create incident documentation
- Experience in SW programming and commissioning of IT systems in Java, C++, databases (especially Oracle), and with application servers (e.g. Websphere or BEA Weblogic)
- Patching and scripting of application software like Windows OS and VMWare are well known, desirable knowledge of our products LCMBase and VarioSC or MC2000
- Very good knowledge of common server systems and network technology, as well as usage of server cluster solutions and their design
- Very good understanding of the material flow of logistics systems and plants, as well as their technical interfaces (e.g. mechanics, electrical engineering, control and automation technology, and IT systems)
- Confident handling of the "ServiceNow" platform is desirable
- Willingness to be part of an international located team, perform on-call duties 24/07, work at different times, and travel internationally
- Team player with independent way of working, high social skills, confident demeanor, and ability to quickly familiarize yourself with new subject areas
- Communicative, assertive, and reliable
- Very good command of written and spoken English
- Other language skills are an advantage, especially German
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