NOC L1 Engineer 1

hace 2 semanas

Barcelona, Barcelona, España Giesecke+Devrient A tiempo completo
Job Summary

We are seeking a highly skilled NOC L1 Engineer 1 to join our team at Giesecke+Devrient. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers and internal stakeholders.

Key Responsibilities
  • Provide technical support to customers and internal stakeholders via phone, email, and ticketing system.
  • Investigate and resolve technical issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain knowledge of our products and services to provide accurate and effective support.
  • Participate in on-call rotation to provide 24/7 support.
Requirements
  • Fluent English language skills (written and spoken).
  • Experience in a ServiceDesk/HelpDesk environment.
  • Knowledge of a monitoring tool.
  • Experience with a ticketing system (ServiceNow).
  • Basic knowledge of Linux.
Benefits

At Giesecke+Devrient, we offer a dynamic and professional work environment, with a strong focus on teamwork and continuous learning. We provide a competitive salary and benefits package, including flexible working hours, parking, and access to our on-site cafeteria.

Join our team and be part of a global organization that is shaping the future of secure connectivity.

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