NOC L1 Engineer 1
hace 2 semanas
We are seeking a highly skilled NOC L1 Engineer 1 to join our team at Giesecke+Devrient. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers and internal stakeholders.
Key Responsibilities- Provide technical support to customers and internal stakeholders via phone, email, and ticketing system.
- Investigate and resolve technical issues in a timely and efficient manner.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain knowledge of our products and services to provide accurate and effective support.
- Participate in on-call rotation to provide 24/7 support.
- Fluent English language skills (written and spoken).
- Experience in a ServiceDesk/HelpDesk environment.
- Knowledge of a monitoring tool.
- Experience with a ticketing system (ServiceNow).
- Basic knowledge of Linux.
At Giesecke+Devrient, we offer a dynamic and professional work environment, with a strong focus on teamwork and continuous learning. We provide a competitive salary and benefits package, including flexible working hours, parking, and access to our on-site cafeteria.
Join our team and be part of a global organization that is shaping the future of secure connectivity.
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