IT Stability Specialist
hace 4 semanas
We are seeking a skilled IT Stability Specialist to join our Nescafe Nespresso Digital and Tech Team. As a key member, you will play a vital role in ensuring the stability and performance of our systems landscape. Your primary responsibility will be to manage the problem management lifecycle, focusing on eradicating technical issues, ensuring business continuity, and driving continuous improvement within our organization.
The Role:
As an IT Stability Specialist, you will lead investigations and root cause analysis to identify and resolve complex issues. You will develop strategies to address problems and coordinate the implementation of fixes. Furthermore, you will foster a culture of continuous improvement, promoting best practices throughout our team. Additionally, you will effectively manage critical situations, including addressing incidents and instabilities, and provide support for large-scale promotional events.
Your Key Responsibilities Will Include:
- Drive Investigations: Conduct thorough investigations to identify and resolve complex technical issues.
- Define Strategies: Develop effective problem resolution strategies and implement fixes.
- Promote Improvement: Foster a culture of continuous improvement within our organization.
- Manage Critical Situations: Effectively address critical incidents and instabilities.
- Support Events: Provide support for large-scale promotional events.
You'll Be Ideal For This Role If You Have:A Bachelor's or Master's degree in IT or equivalent work experience.At least 8 years of experience in Information Technology, with a focus on service management and related principles.Proven ability to lead IT teams in complex, dynamic environments.Strong communication skills and a proactive learning attitude.Ability to handle stressful situations effectively.Familiarity with crisis management and critical situations is an advantage.ITIL Certification is a plus.Project Management Certification is desirable.Knowledge of Agile and DevOps principles is beneficial.
We Offer:Competitive salary: $120,000 per year.Comprehensive social benefits package.Flexible remuneration scheme with tax advantages.Ongoing training and career opportunities reflecting our commitment to employee growth.Hybrid working environment with flexible working schemes.Dog-friendly campus with amenities such as medical center, canteen, and areas for co-creation, networking, and relaxation.
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