Travel API Performance Specialist

hace 5 días


Madrid, Madrid, España Ratehawk A tiempo completo

Company Overview

RateHawk is a pioneering travel-tech company that aims to create, distribute, and operate the most convenient travel products. With a presence in over 220 markets worldwide, RateHawk constantly innovates and breaks the rules of the complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

Job Description

We are seeking a skilled Travel API Performance Specialist to ensure the seamless integration and optimal performance of our API solutions for partners. As a key member of our team, you will play a pivotal role in fostering strong relationships with internal teams and external clients.

The ideal candidate will possess strong analytical skills, technical expertise, and the ability to drive business growth through data-driven decision-making. You will be responsible for continuously monitoring commercial and technical metrics for our partners, identifying areas for improvement, and formulating actionable recommendations to enhance performance and efficiency.

Responsibilities:

  • Monitor commercial and technical metrics for partners to identify opportunities for improvement
  • Analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates
  • Conduct detailed analysis of metrics to identify areas requiring improvement
  • Formulate conclusive insights and actionable recommendations to enhance performance and efficiency
  • Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution
  • Maintain clear and effective communication channels to facilitate prompt issue resolution
  • Foster the development of new features in the market
  • Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions
  • Work closely with commercial teams to ensure client KPIs are met
  • Provide strategic recommendations to improve the performance of top clients
  • Identify technical gaps in a client's integration
  • Collaborate with clients to resolve integration issues and enhance their API usage experience
  • Spend working time on business trips, including meetings with clients, industry events, and other business-related events

Requirements

  • Relevant Experience: Minimum of 3 years of successful experience in the travel industry, overseeing the end-to-end process of API optimization
  • Specialized in managing the onboarding of API connected customers, acting as a primary point of contact for API-related inquiries and issues
  • Technical knowledge: JSON and SQL is a plus
  • Language knowledge: Fluent in English, any other European language is a plus
  • Location: Europe and Turkey
  • Travel Requirements: Up to 20% of travel time may be required

Benefits

  • Flexible schedules and opportunity to work remotely
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together


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