Client Success Manager
hace 3 semanas
Fundcraft Holdco is a pioneering company in the fund industry, revolutionizing digital-native fund operations. Our mission is to empower alternative investment managers with simple, transparent, and integrated solutions, allowing them to focus on their core business.
We strive to be the digital partner of choice, providing innovative technology and unparalleled service to streamline fund operations, ensuring efficiency, compliance, and scalability.
Our Team is Growing
We are seeking a highly skilled and motivated Client Success Manager to join our Product Delivery team in Spain. The ideal candidate will have a strong background in Client management, Project management, or a similar role, combined with excellent communication skills and a digital-first mindset.
About the RoleThe Client Success Manager will play a critical role in building and maintaining robust, long-term relationships with a portfolio of clients. This role involves acting as the primary point of contact for all assigned client needs and inquiries, helping clients fully utilize the fundcraft platform and managing all their requests efficiently.
The Client Success Manager will act as a project manager, coordinating client requests and distributing them to the relevant expert units. In addition to sustaining client relationships, the Client Success Manager will also be responsible for the successful onboarding of new clients, including performing platform training, coordinating the migration process, and serving as their primary point of contact for all needs and inquiries.
Key Responsibilities- Lead the product onboarding process for new clients, ensuring a smooth transition from sales to product delivery.
- Conduct comprehensive onboarding sessions, including platform training and best practices.
- Collaborate with internal teams to ensure all client requirements are met.
- Act as a project manager for all client requests, ensuring timely and accurate distribution to relevant expert units.
- Serve as the primary point of contact for assigned clients, building strong, lasting relationships.
- Track the progress of client requests and provide regular updates to clients.
- Ensure all client deliverables are met within agreed timelines and to the highest standards of quality.
- Maintain a deep understanding of our digital fund operations platform and its capabilities.
We are looking for a candidate with:
- Degree in Business, Finance or Law or equivalent by experience.
- 3-5 years of experience in a similar position.
- Strong project management skills.
- Excellent communication and leadership abilities.
- Ability to work collaboratively in a fast-paced environment.
- Digital-first mindset.
Join a culture that celebrates creativity and welcomes innovative, disruptive ideas. Immerse yourself in a fast-paced, diverse workplace. Enjoy an attractive compensation package and work in a comfortable, ergonomic environment within our spacious, modern offices located in the heart of Girona.
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