Customer Service Representative

hace 4 semanas


Huelva, Huelva, España Barceló Group A tiempo completo

Barceló Group is a family-owned company with a rich history dating back to 1931. As one of the leading hotel chains in Spain and worldwide, we take pride in providing exceptional service to our guests. We are currently seeking a Customer Service Representative to join our team at Barceló Isla Canela in Huelva, España.

About the Role:

We are looking for a highly motivated and customer-focused individual to provide excellent service to our guests. As a Customer Service Representative, you will be responsible for ensuring a smooth and enjoyable experience for our guests, from check-in to check-out. This includes preparing necessary documentation, maintaining the cleanliness and organization of the reception area, and providing information and assistance to guests as needed.

Key Responsibilities:

  • Prepare documents for guest check-in and check-out
  • Maintain the cleanliness and organization of the reception area
  • Provide phone support to guests and external calls
  • Process currency exchange
  • Coordinate with kitchen and dining staff
  • Provide information and assistance to guests

Requirements:

To be successful in this role, you will need:

  • A diploma in Hospitality and Tourism or equivalent
  • A minimum of 1 year of experience in a similar position
  • Fluency in English (C2 level) and another language is valued
  • Knowledge of office software and reservation systems is an asset
  • Ability to adapt to changing situations
  • Excellent communication and problem-solving skills

Benefits:

We offer a competitive salary range of approximately €24,000 per year, based on the location and industry standards. Additionally, you will have access to training programs tailored to your position, opportunities for career growth, and discounts on hotels and travel for you and your loved ones.

Why Work with Us?

At Barceló Hotel Group, we prioritize work-life balance, geographical mobility, and personal development. Our Corporate Responsibility brand, Barceló Responsible, focuses on social, economic, and environmental development in all our locations. Join us in building a better future



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