Technical Knowledge Specialist

hace 1 mes


Zaragoza, Zaragoza, España Unilock Ltd A tiempo completo
About the Role

The Technical Knowledge Consultant will play a crucial role in elevating the department's understanding of new functionality. This individual will not be responsible for writing documentation or creating training material but will be expected to mentor team members, educate new hires, and enable the team to tackle more complex assignments.

Key Responsibilities
  • Knowledge Capture: Investigate product features and solutions in advance of new training courses, expediting content development.
  • Collaboration: Work with cross-functional teams and attend Sprint calls to understand upcoming features and solutions, becoming a subject matter expert.
  • Enablement: Function as a SME to the Product Knowledge department, delivering department-level training and enablement sessions to deepen understanding of the platform.
  • Mentorship: Act as a mentor to new hires, helping build their knowledge and understanding of the platform and solutions.
  • Content Validation: Support the Documentation team by providing practical use cases for reference material, release notes, and other documentation.
Requirements
  • BSc / MSc in Computer Science, Finance, Accounting, or Information Technology.
  • 3+ years OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teams.
  • Technical proficiency with, and an understanding of, enterprise technologies.
Preferred Qualifications
  • Accounting or finance background.
  • Product knowledge equivalent to a OneStream Certified Architect.
  • Knowledge of SQL database technologies and database management.


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