Cloud Relationship Manager

hace 7 días

Pozuelo de Alarcón, Madrid, España beBee Careers A tiempo completo

Customer Success Professional

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We are seeking an experienced Customer Success Professional to join our team. The ideal candidate will have a drive to create meaningful relationships with customers and champion their needs.

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The new manager will define and execute the Customer Success Program in close collaboration with various teams involved in the sales funnel, such as marketing, community, solutions architecture, sales, ecosystem, partners, support, and services.

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  • Own customer relationships for assigned accounts and take the lead in customer communication, monitor customer outcomes, goal-alignment, and customer satisfaction.
  • Develop or assist in developing customer account strategies together with Sales, Services, and Support teams.
  • Create long-lasting business connections, strengthen customer relationships, and build them into true business partnerships, assisting them throughout their customer journey.
  • Maintain client records, keeping periodic updates, and having an overview of account contract information, including the best times to reach out for renewals and account updates.
  • Be the customers' liaison, helping push client concerns, issues, and needs toward resolution with internal teams by facilitating efficient communication and aiding the resolution process as much as possible.
  • Conduct onboarding meetings, product tours, company presentations, and product demos.
  • Understand the products and services offered to better ensure their adequate delivery to customers.
  • Drive evaluation/feedback of new components.
  • Monitor customer activity, creating and contributing to reports, and meet with stakeholders on a recurring basis to improve customer understanding, drive business, and discuss areas of improvement.
  • Assist Sales in monitoring for upsell and cross-sell opportunities and discussing any findings with the Head of Sales.
  • Assist Marketing and Community with strategic plans and any requests and materials from the customers' side, additionally supporting with Content contributions, to add value to existing customers.
  • Keep up with the latest industry developments, including market positioning of corporate competitors.

Key Responsibilities

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The ideal candidate will possess strong interpersonal, presentation, and communication skills, as well as a solid experience working with global customers and driving customer success.

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The candidate should also have hands-on experience in managing or contributing to open source projects and be able to recognize the demands of clients.

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A bachelor's or master's degree in Computer Science, Software Engineering, or a related field is recommended, and the candidate should have 3+ years of experience as a Customer Success Manager, Account Manager, or Customer Success Associate in the IT market.

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Benefits and Perks

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The successful candidate will enjoy a competitive compensation package, flexible remuneration, customized workstation, private health insurance, paid time off, and a healthy work-life balance.

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Additionally, the company offers flexible hiring options, full-time or part-time, employee or contractor status, and a chance to thrive in a high-energy environment where openness, collaboration, risk-taking, and continuous growth are valued.

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The company encourages learning and researching new technologies and methods as part of everyday duties, offering exposure to a broad technology ecosystem.

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