Admissions Process Manager

hace 2 semanas

Madrid, Madrid, España beBee Careers A tiempo completo

Admissions Process Manager

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We are seeking an experienced professional to oversee the entire admissions process, ensuring it is efficient, structured, and customer-centric.

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The ideal candidate will have a strong background in admissions, customer success, or operational roles requiring data-driven decision-making. They will be responsible for designing and implementing scalable workflows, automating repetitive tasks, and leading a team of Admissions Specialists.

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Main Responsibilities:

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  • Design and implement efficient admissions workflows to improve response times and decision-making\
  • Automate key steps in the admissions process using CRM and workflow tools\
  • Identify inefficiencies and propose improvements to streamline the admissions process\
  • Develop clear admission criteria and eligibility assessments\
  • Lead and manage a team of Admissions Specialists, providing training and resources for success\
  • Communicate with families with transparency and empathy, addressing complex cases and exceptions\
  • Collaborate closely with Sales, Education, and Operations teams\
  • Track performance metrics such as admissions speed, family satisfaction, and process effectiveness\
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