EOC Operator

hace 2 meses

Madrid, Madrid, España Vertiv A tiempo completo
EOC Operator Job Summary

Vertiv Services is a leading provider of comprehensive service support solutions for our customers. As a key component of our market offering, Management Systems is a critical part of our portfolio, encompassing on-premises and cloud monitoring solutions, on-premises hardware for data collection, and remote services.

Key Responsibilities
  • Monitor customer devices in Hosting (CSP, VCI, Environet Connect, CBM) to ensure optimal system performance.
  • Dispatch customer engineers to sites as needed to resolve technical issues and provide on-site support.
  • Produce detailed visibility reports of customer devices to track system performance and identify areas for improvement.
  • Provide expert support for data center, thermal, AC, monitoring, and communications systems to ensure seamless operation.
  • Attend customer service calls through Genesys Cloud to provide timely and effective support.
Requirements
  • Experience in data center, AC, or thermal systems.
  • FP in electrical or communications or university degree.
  • Fluent English language proficiency.
Working Conditions
  • Working on shifts, including national holidays, to ensure 24/7 support.
  • Weekends on call to provide timely support during peak periods.
  • Afternoon and night shifts in remote locations to accommodate global customer needs.
Travel Requirements
  • Travel required – approximately 5% of the time to support customer sites and attend training sessions.

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