Site Manager
hace 2 días
We are seeking a highly skilled and experienced Site Manager to lead our Nordic contact centre operations. As a key member of our team, you will be responsible for overseeing the day-to-day activities of the centre, ensuring that our customers receive a high-quality service and that our business objectives are met.
Key Responsibilities- Lead a team of Team Leaders and ensure that they are equipped to manage their teams effectively
- Develop and implement strategies to improve customer satisfaction and loyalty
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement
- Collaborate with other departments to ensure seamless communication and coordination
- Identify and implement process improvements to increase efficiency and productivity
- Proven experience in contact centre operations management
- Strong leadership and coaching skills
- Ability to analyse data and make informed decisions
- Excellent communication and interpersonal skills
- Fluency in English and one or more Nordic languages
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Comprehensive training and support
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