Site Manager
hace 2 días
We are seeking a highly skilled and experienced Site Manager to lead our Nordic contact centre operations. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our contact centre, ensuring that our customers receive a high-quality service and experience.
Key Responsibilities:- Oversee the operation of our contact centre, ensuring that our customers receive a professional and consistently high-quality service.
- Lead a team of Team Leaders, providing guidance and support to ensure that our customers receive the best possible service.
- Develop and implement strategies to improve customer satisfaction, quality, and efficiency.
- Collaborate with our Contact Centre in Torrevieja to ensure alignment and best practices.
- Work closely with our country managers and other stakeholders to ensure that our operations are aligned with our business goals.
- Strong leadership and coaching skills, with experience in leading and developing teams.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Proven experience in contact centre operations management, with a strong understanding of business functions and concepts.
- Fluency in English and one or more Nordic languages.
- Ability to quickly learn relevant systems, processes, and procedures, and a drive to continuously develop these.
- Comprehensive and professional training.
- Competitive salary.
- Excellent opportunities for personal growth and development.
- A dynamic work environment with diverse expertise and experience.
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Site Manager
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Alicante, Alicante, España Viking A tiempo completoJoin Viking as a Site ManagerWe are seeking a highly skilled and experienced Site Manager to lead our Nordic team and oversee the operation of our contact centre in Costa del Sol, Spain.About the RoleAs a Site Manager, you will be responsible for:Leading a team of Team Leaders and ensuring the smooth operation of the contact centreProviding coaching and...
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Site Manager
hace 2 días
Alicante, Alicante, España Viking A tiempo completoJoin Viking as a Site ManagerWe are seeking a highly skilled and experienced Site Manager to lead our Nordic team and oversee the operation of our contact centre in Costa del Sol, Spain.About the RoleAs a Site Manager, you will be responsible for:Leading a team of Team Leaders and ensuring the smooth operation of the contact centreProviding coaching and...
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Product Development Site Manager
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Alicante, Alicante, España Suez A tiempo completoAbout SuezSuez is a global player in two businesses: water cycle management and waste treatment. The group is now positioning itself as a key player in improving the quality of life and the ecological transition. With a strong focus on innovation and digital solutions, Suez aims to accelerate the development and deployment of digital solutions with a high...
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Product Development Site Manager
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Alicante, Alicante, España Suez A tiempo completoAbout Suez Digital SolutionsSuez Digital Solutions is a leading provider of digital solutions that reduce environmental footprint and improve economic performance. As a key differentiation unit of Suez, we contribute to supporting local authorities and businesses in their environmental and circular transitions.Our AmbitionWe aim to accelerate the development...
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Product Development Site Manager
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Alicante, Alicante, España Suez A tiempo completoAbout SuezSuez is a global player in two businesses: water cycle management and waste treatment. With over 160 years of experience, the group has a strong presence in Europe, the US, and Australia. Our ambition is to accelerate the development and deployment of digital solutions with a high environmental impact.Our Digital SolutionsWe offer a range of...
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Alicante, Alicante, España Viking A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Site Manager to lead our Nordic contact centre operations. As a key member of our team, you will be responsible for overseeing the day-to-day activities of the centre, ensuring that our customers receive a high-quality service and that our business objectives are met.Key ResponsibilitiesLead a...
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Alicante, Alicante, España Viking A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Site Manager to lead our Nordic contact centre operations. As a key member of our team, you will be responsible for overseeing the day-to-day activities of the centre, ensuring that our customers receive a high-quality service and that our business objectives are met.Key ResponsibilitiesLead a...
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