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Junior Guest Relations Officer

hace 3 semanas

San Sebastián, Guipúzcoa, España beBee Careers A tiempo completo

Job Description:

The Junior Guest Relations Officer is responsible for delivering exceptional guest experiences across various touchpoints. They are the face of the hotel, interacting with guests in a professional and friendly manner, and responding to their needs and concerns.

Main Responsibilities:

  • Manage guest interactions, following up on experiences and providing premium service
  • Serve as the liaison between guests and hotel departments, anticipating and meeting guest needs
  • Provide personalized service to internal and external guests and crew alike
  • Collaborate with other departments to ensure seamless execution of guest experiences

Essential Skills:

  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and multitask
  • Strong problem-solving and decision-making abilities
  • Ability to maintain confidentiality and handle sensitive information

Benefits:

This role offers a competitive salary and benefits package, including opportunities for career growth and development.