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Premium Service Ambassador

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Role Summary

The Junior Guest Relations Officer plays a vital part in ensuring seamless execution of premium service to internal and external guests and crew alike.

This role requires the ability to maintain a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls, and providing impeccable quality of personalized service.

Main Responsibilities:

  • Proactive anticipation of every guest's needs and expectations.
  • Effective decision-making and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Leadership and management skills, including mentoring and coaching junior team members.
  • Fluency in English and ability to speak additional languages preferably Spanish, Portuguese, Italian, French, or German.