Lead Sales Team Supervisor in Valencia
hace 5 horas
At Cross Border Talents, we're looking for an experienced sales team supervisor to lead our team in Valencia. As a seasoned professional with a strong background in sales and customer service, you'll be responsible for driving business growth and ensuring exceptional customer experiences.
About the Role
This is a full-time opportunity to join our team as a sales team supervisor. You'll be working on-site in Valencia and will be reporting directly to our management team. Your primary responsibility will be to lead and motivate our sales team, focusing on reducing turnover and retaining talented team members.
Key Responsibilities:
- Monitor and report team performance, ensuring correct handling of calls and cases.
- Provide regular feedback to agents on their performance, ideally on a weekly basis, to enhance motivation and productivity.
- Lead and motivate the team, focusing on reducing turnover and retaining talented team members.
- Organize weekly meetings to discuss team performance, share updates on procedures, and communicate upcoming changes.
- Track each agent's training and development needs to improve their technical and communication skills.
- Collaborate with the HR department during the recruitment process by providing updates on team needs and conducting second interviews for suitable candidates.
- Effectively manage disciplinary issues, coordinating with HR for formal actions as necessary.
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