Hospitality and Guest Services Coordinator

hace 4 semanas


Zaragoza, Zaragoza, España Joivy A tiempo completo

ROLE & TEAM
The Concierge will be the first point of contact between clients and Joivy, providing a warm and professional welcome to visitors, answering inquiries and directing phone calls. They will oversee the safekeeping of building keys, contribute to building maintenance by reporting faults or damage to fixtures and fittings, and perform regular walkthroughs of two entire buildings on the same street. The Concierge will also speak with tenants to ensure compliance with community rules, act as the first point of contact for queries and complaints, and liaise with cleaning and groundskeeping staff to ensure safety and cleanliness standards are maintained. Additionally, they will manage night emergency calls. To be successful in this role, you will need a strong understanding of building security protocols and emergency procedures, as well as proficiency in overseeing the safekeeping and proper usage of building keys. You will also need great English and Spanish fluency (B2-C1 level both written and spoken) and be in possession of a permit to work in Spain or the EU. Key qualities for this role include excellent communication skills, problem-solving abilities, attention to detail, time management, and the ability to mediate and resolve conflicts between tenants or address compliance issues diplomatically. At Joivy, we value communication, social skills, and dedication to continual improvement.



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