Spécialiste en équipement audio
hace 1 semana
En tant que Représentant du Service Client, vous êtes la clé de l'expérience client. Voici un aperçu de vos missions :
- Répondre aux demandes des utilisateurs avec efficacité et courtoisie.
- Résoudre les incidents techniques en lien avec des produits spécialisés dans l'équipement audio.
- Fournir des informations précises et proactives aux clients concernant le suivi de leurs demandes.
- Maintenir vos compétences sur les applications et produits en constante évolution.
Compétences requises
Voici les compétences essentielles que nous recherchons :
- Maîtrise du français (niveau courant ou bilingue) et bon niveau en anglais.
- Compétences solides en service client, alliées à une capacité à résoudre des problèmes techniques.
- Connaissance des environnements connectés (signal, réseaux sans fil, musique en streaming) et familiarité avec Windows et Mac.
- Expérience d'au moins un an dans le service client, idéalement en support technique.
- Flexibilité, résistance au stress et amour du travail en équipe.
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