Electrical Engineer

hace 6 días


La Nava de Santiago, Badajoz, España Sungrow - Emea A tiempo completo

Join Our Team as a Solar Industry Support Specialist

We are seeking a highly skilled Electrical Engineer to join our team as a Remote Support Specialist for our solar industry operations in Spain. As a key member of our team, you will be responsible for providing first-level support to customers, handling GSP system tickets, and performing troubleshooting and incident response on our systems.

Key Responsibilities:

  • Provide first-level support to customers via phone, email, or remote desktop
  • Handle GSP system tickets and perform troubleshooting and incident response on our systems
  • Escalate trouble tickets to second-line support when necessary
  • Track issues through to resolution
  • Implement software delivery and upgrades

Requirements:

  • Bachelor's degree in Electrical Engineering or a related field
  • Experience with Sungrow products is beneficial
  • Excellent communication and problem-solving skills
  • Proficiency in English and Spanish (C1 level or higher)
  • Willingness to work on-call duty and travel

Why Sungrow?

We are a leading provider of solar inverters and a pioneer in the solar industry. Our team is passionate about innovation and customer satisfaction. As a Remote Support Specialist, you will have the opportunity to work with a talented team, develop your skills, and contribute to the growth of our company.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Multinational team with European and trans-European exchange opportunities
  • Technical and commercial training in our headquarters in Germany and visits to our R&D facility in China

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