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Client Advisor

hace 2 meses

Barcelona, Barcelona, España Celine A tiempo completo

About Celine

Celine is a renowned French luxury fashion house that is part of the LVMH group. As a leader in the industry, Celine is driven by a holistic and creative project led by Hedi Slimane, its artistic, creative, and image director. The company's ambition is to become one of the most iconic luxury brands worldwide.

Job Summary

We are seeking an enthusiastic, agile, and passionate Client Advisor to join our team in Madrid. As a Client Advisor, you will be responsible for welcoming all clients to our store, ensuring they feel comfortable in the environment, and contributing to the development of sales and the achievement of common sales objectives.

Key Responsibilities

  • Welcome and advise our customers and provide the best customer service
  • Share with our customers the story behind our products and deliver our expertise
  • Be proactive and bold by proposing complementary products
  • Contribute to the recruitment and retention of our customers by building privileged and lasting relationships with each of them
  • Be actively part of the operational life of the store: visual merchandising, restocking, transfers, after-sales service, inventory management control, and respect the internal procedures and guidelines
  • Support the digital evolution of the house
  • Be a great ambassador of Celine and the group, endorsing the brand spirit with your creativity and your sense of excellence

Requirements

  • Master/Bachelor's degree
  • A minimum of 2 years in sales and in fashion or luxury sector or equivalent
  • High product and fashion sensitivity and knowledge
  • Ability to understand and go beyond customers' needs to provide them the best customer experience
  • Taste for challenge and a team spirit
  • Sense of service, natural curiosity, open-minded, optimism, and empathy
  • Good interpersonal skills, ownership, empathy, and curiosity
  • Fluent English

About Us

Celine is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs, or sexual orientation or any other basis protected by law.