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Customer Success Specialist
hace 3 semanas
Landbot is the most powerful no-code chatbot builder.
We're looking for a Customer Success Manager to lead our customer success efforts.
The role involves ensuring customers get the most out of our product and supporting the CS organization with data visualization and analysis efforts.
Key Responsibilities- Customer Onboarding: Guide new customers through onboarding, helping them set up and customize our platform.
- Customer Engagement: Engage regularly with customers to understand their objectives and challenges.
- Retention and Growth: Monitor customer health metrics, proactively address issues, and partner with customers to meet their goals.
- Product Adoption: Drive adoption of new features and best practices.
- Relationship Management: Build strong relationships with key stakeholders, acting as a trusted advisor.
- Upsell and Cross-sell: Identify opportunities to enhance customer experience through additional features or services.
- Reporting and Analysis: Create reports and analyze metrics for informed decision-making.
A customer-first attitude, SaaS experience, passion for no-code technology, stakeholder management skills, understanding of startup KPIs, experience with data tools like Looker, and fluency in English & Spanish are essential.
BenefitsWe offer a hybrid culture with remote options, a vibrant international environment, flexible vacation, good equipment, transport tickets, summer short days, paid vacation, flex benefits, team activities, and referral bonuses.