Product Lifecycle Management Support Specialist

hace 2 meses

Barcelona, Barcelona, España PTC A tiempo completo
About the Role

We are seeking a highly skilled and motivated Technical Support Engineer to join our global support organization. As a member of our team, you will provide world-class technical support to our customers and partners, working closely with services and account teams to ensure all issues are handled effectively.

Your Responsibilities
  • Provide technical assistance to customers, investigating thoroughly the issues reported for PTC's products and addressing questions related to guidance and general best practices.
  • Utilize PTC's case management tool to log issues and track associated status and related activities.
  • Create and publish knowledge articles for PTC customers and employees to reuse.
  • Develop own skills and participate in continuous training programs.
  • Demonstrate a willingness to be proactive and take on new challenges independently.
Requirements
  • A strong capacity and desire to develop personalized customer service and communication skills.
  • Experience in implementing or supporting Client-Server architecture or multi-tier applications.
  • Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
  • Bonus: Experience in SaaS and Cloud technologies or 3rd party PLM systems (e.g. from Dassault, Oracle, Siemens, etc.).
  • Optional: Experience in databases, computer networks, or operating systems.
  • Fluent in English with one of German/ Italian / French.
About PTC

PTC has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products.

We value our employees, offering a competitive salary and total compensation package, opportunities to gain an ownership stake in PTC, and a benefits package that takes care of the whole you—including your health, wealth and well-being.

At PTC, we are passionate and committed, driven by innovation and valuing our work-life balance. Check out what it's like to work at PTC at #lifeatPTC.

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