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Infrastructure & Technology Server Build Specialist

hace 2 meses

Madrid, Madrid, España Ibm A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at IBM. As a Technical Support Representative, you will play a critical role in ensuring the delivery of high-quality technical solutions to our clients.

Key Responsibilities

  • Design, implement, and manage IT infrastructure solutions to meet client business requirements.
  • Deliver technical solutions to clients in a timely and efficient manner.
  • Collaborate with IBM teams, including clients, vendors, subcontractors, and other partners.
  • Apply technical skills in an internal or external client billable services and implementation environment.
  • Work in shift rotations at the IBM Data Center.

Required Technical and Professional Expertise

  • 1 to 2 years of experience working in a 24/7 data center environment, preferably with IBM Cloud.
  • Experience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.).
  • Experience in racking, cabling, and deploying servers and networking equipment.
  • Good knowledge of PC hardware concepts and component installation.
  • Good knowledge of various internet-related services and software (mail, web, trouble ticket system, etc.).
  • Solid understanding of RAID technologies.
  • Able to work in shift rotations that may include day, evening, overnight, and/or during weekends and holidays.
  • Must be willing to learn quickly, multi-task, and work in a fast-paced environment.
  • Must be fluent in English.

Preferred Technical and Professional Expertise

  • Applicable IT certifications: CompTIA (A+, Server+, Network+), Cisco (CCNA).
  • Customer-focused attitude with previous customer service experience.
  • Able to work independently with minimal supervision and/or with a team.
  • Former experience in a similar position in IBM DCs.