Technical Operations Specialist

hace 5 días


Madrid, Madrid, España Ipc Systems A tiempo completo

Company Overview:

Ipc Systems is a fintech company that focuses on the human element, with a global presence supporting local markets through cutting-edge cloud-based trading communications and managed connectivity.

Salary: We offer an attractive salary package of approximately €40,000 per annum for this position in Madrid, Spain.

Job Description:

The Global Service Engineer will be part of a Central 24x7 Remote Support team dedicated to a specific customer and the enterprise deployment of Ipc Unigy trader voice platform. The role involves responding to service calls, managing incident and service request tickets, escalating problem tickets, monitoring the technical environment, and performing regular checks to validate system stability.

Responsibilities:

  1. Respond to service calls and resolve issues promptly
  2. Manage incident and service request tickets efficiently
  3. Escalate problem tickets to ensure timely resolution
  4. Monitor the technical environment to identify potential issues
  5. Perform regular checks to validate system stability

Required Skills and Qualifications:

To succeed in this role, you will need strong technical skills, excellent communication abilities, and the ability to work effectively in a team environment. You should have a deep understanding of the Ipc Unigy trader voice platform and experience working with similar technologies.

Benefits:

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off, to support your well-being and career growth.

Others:

This position is based in Madrid, Spain and reports to the regional Central Technical Service Manager. The shifts will vary from morning and evening shifts every week, as well as the days of the weekend assigned.



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