Strategic Compliance Manager

hace 1 semana


Madrid, Madrid, España Control Risks A tiempo completo

Job Description

The Client Services Manager role at Control Risks is crucial in fostering robust client relationships and ensuring high levels of satisfaction among clients in Europe with third-party risk programmes. Key responsibilities include collaborating with the Client Services team to provide due diligence and anti-bribery and corruption compliance solutions, successfully introducing new clients to our products, proactively maintaining and growing our relationship with clients, and leveraging analytics on client activity to support these efforts.

Key Responsibilities:

  • Acting as a trusted advisor and primary point of contact for VANTAGE clients, guaranteeing their success with our due diligence and compliance solutions.
  • Delivering tailored training and onboarding sessions to empower clients with our reports and compliance technology.
  • Building strong client relationships through regular check-ins to enhance their compliance programs and identify growth opportunities.
  • Gathering and analyzing account activity to shape actionable account plans and share insights with the broader business.
  • Overseeing contract renewals, ensuring accuracy, and supporting smooth transitions for clients.
  • Handling escalations and guiding complex client queries while coordinating internally to deliver exceptional resolutions.
  • Contributing to product innovation, marketing efforts, and sales initiatives to support third-party risk solutions and elevate client experiences.

Requirements:

  • Compliance and Risk Expertise: Proficiency in compliance due diligence, third-party risk management, and understanding of anti-bribery and corruption regulations.
  • Language Skills: Fluency in English is mandatory. French-language skills are beneficial.
  • Client-Facing and Relational Skills: Extensive experience in client-facing roles with strong communication and relationship-building abilities.
  • Project Management and Workload Handling: Proven ability to manage multiple complex projects, workloads, and meet tight deadlines.
  • Problem-Solving and Resilience: Positive, can-do attitude with the capacity to work under pressure and identify effective solutions to challenges.
  • Collaboration and Communication: Demonstrated ability to establish strong relationships with internal and external contacts and confidently discuss concerns or solutions.
  • Attention to Detail: High-level attention to detail, with excellence in proofreading and adherence to house style.
  • Educational Background: Educated to A level standard or equivalent; a degree is desirable.

Salary & Benefits

The estimated salary range for this position is between £45,000 to £65,000 per annum, depending on qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package that includes a discretionary global bonus scheme, which incentivises and rewards individuals based on company and individual performance.



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