Global Automotive Solutions Expert with English, French, and German
hace 1 semana
About Us:
MSX International is a leading automotive consultancy with over 500 professionals in Spain and Portugal. We provide innovative solutions to improve our customers' business processes and results.
We are passionate about delivering exceptional customer experiences through proactive and dynamic approaches. Our team contributes ideas, makes decisions, and collaborates to ensure each customer feels unique and satisfied with our service.
If you are passionate about understanding customer needs and setting priorities in management, we want to hear from you As a Customer Experience Agent, you will play a key role in identifying and solving customer needs while transmitting a strong brand image.
Your Key Responsibilities:
- Answer calls and respond to emails to customers and dealers
- Follow up with customers until the final solution to their query
- Issue reminder calls and follow up on incidents, achieving maximum satisfaction
- Carry out database updates, report writing, and reporting
Requirements:
- Excellent command of English and strong language skills in French and German
- Ability to travel to our offices for training
- Availability to work weekends and rotating schedules
- Knowledge of document management and operation of dedicated document management platforms
- Excellent oral and written communication skills
What We Offer:
- A global vision of the automotive sector interacting with customers, suppliers, consultants, and dealers
- Collective purchasing portal with great discounts for employees (MSX Bazahar)
- Flexible remuneration plan (medical insurance, transport card, meal card, training...)
- 23 working days according to collective agreement + 3 extra days
- Internal training plan
- Incentives for employee referral programs, internal trainers, and new business opportunities
As an industry leader, MSX International covers various fields including Warranty & Technical, Part & Services, Channel Management, Fleet & Mobility, and Customer Engagement.
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