Leading Operations Expert Agent

hace 1 semana


Alicante, Alicante, España Viking A tiempo completo

Overview

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This is a hybrid role that combines agent/back office/cost control tasks with providing subject matter expertise on operations, including agreements, systems, processes and quality/performance related matters. As an Expert Agent, you will support the Team Leader, working closely together to ensure seamless execution of daily tasks.

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Key Responsibilities:

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  • Continuously build up knowledge of operations to maintain expert level on agreements, systems, processes and other quality/performance related matters.">
  • Provide subject matter expertise, guidance and support to colleagues as needed.">
  • Identify knowledge gaps and provide training/coaching on the job.">
  • Maintain updated training materials and create new ones as required.">
  • Support the Team Leader in implementing work processes and routines.">
  • Keep the Team Leader informed of any identified performance, quality or knowledge related issues.">
  • Be the central point of contact for production related matters and information for RSA Denmark.">
  • Ensure timely communication and information of such matters to all employees of the DK team in Spain.">
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Requirements:

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To succeed in this role, you will need:

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  • A proficient level of data skills and expert knowledge of VIS, Pure Cloud, portals and other relevant systems used in RSA DK operations.">
  • The ability and interest to learn new systems and become the local superuser of these.">
  • Good interpersonal and communication skills.">
  • A native level of Danish and high level of English, written and verbal.">
  • Organizational and planning skills, with the ability to prioritize tasks.">
  • The willingness to give constructive feedback and coach colleagues (training will be provided).">
  • Patience and calmness in all situations, with the ability to thrive under pressure/during seasonal peaks.">
  • Proactivity and dedication to follow through on tasks to completion and to provide consistency.">
  • A desire to strive for excellence and quality in all aspects of work.">
  • Solution focus and adaptability to the demands of our ever-changing environment.">
  • Attention to detail.">
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What We Offer:

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As a valued member of our team, you can expect:

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  • A competitive salary of $80,000 - $120,000 per annum, commensurate with experience.">
  • Ongoing training and development opportunities to enhance your skills and knowledge.">
  • A dynamic and supportive work environment that encourages collaboration and growth.">
  • The chance to make a meaningful impact on our operations and contribute to our success.">
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About Us:

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Viking is a leading company in the industry, dedicated to delivering exceptional results and customer satisfaction. We are committed to fostering a culture of excellence, innovation and teamwork, and we believe that our people are the key to our success.

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Contact Information:

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If you are a motivated and talented individual who is passionate about operations and customer service, please submit your application. We look forward to hearing from you



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