Customer Experience Program Manager

hace 3 semanas


Madrid, Madrid, España Personio A tiempo completo

About the Role:
The CXSO team at Personio is seeking a skilled Program Manager to join our team. This position offers a unique opportunity to develop and coordinate inter-connected projects within our organization, with the goal of improving the customer experience while using the product and interacting with Personio from the post-sales perspective.

Key Responsibilities:

  • Develop, organize, and coordinate inter-connected projects within the CX organization.
  • Own a program of work selected from a pipeline of priorities within the CX organization.
  • Craft a situation analysis to provide a common and foundational understanding of the problem(s) to solve.
  • Develop an operating plan for your program of assignment.
  • Manage program KPIs and project-manage all ongoing program activities.

Requirements:
  • 5+ years of experience in data analysis and/or program management, ideally in the B2B/SaaS service environment.
  • Strong analytical thinking and data quality skills.
  • Excellent written expression and communication skills in English.
  • Degree in Business Information, Business Administration, Program Management, or a corresponding field, ideally with a technical focus or data focus.

Join Personio:

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger.



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