Technical Service Engineer
hace 4 semanas
At Element Solutions Inc, we are seeking a skilled Technical Service Engineer to join our team. As a key member of our maintenance team, you will be responsible for providing on-call support to troubleshoot and diagnose system failures, malfunctions, and breakdowns. Your expertise will be essential in assessing customer support needs remotely and attending site breakdowns to ensure timely resolution.
Key Responsibilities- Deliver routine maintenance requirements to continuously improve performance of equipment at remote customer premises
- Be available for 24-7 on-call cover on a rota arrangement
- Accountable for the completion of assigned tasks in a timely manner
- Ensure emergency callouts at customer sites are actioned within a 6-hour timeframe, being the face of MacDermid at Customer premises resolving issues in a timely and effective manner
- Use remote diagnostics to troubleshoot issues at Customer Sites using SightCall
- Be aware and highlight any safety issues for which engineering intervention may assist
- Conduct analysis of equipment and report potential issues/failures
- Request parts/equipment to carry out maintenance works.
- Implement improvement plans as designated by the Engineering and Projects Manager
- Maintain site standards in areas of maintenance, installation of new equipment, modifications, testing, inspection
- Ensure all machinery/repairs/modifications conform with Health & Safety requirements
- Ensure Health & Safety of self and others
- Responsible for filing reports, travel expenses and monthly summary reports in a timely manner
- Ensure the company CRM and other record-keeping systems contain accurate and reliable information and are always fully up to date
- 3+ years in similar level position with similar processes
- Master's in Engineering or similar qualification.
- Very good spoken and written English and Spanish.
- Experience of working in a multi-skilled maintenance role requiring mechanical and some electrical knowledge/'know-how'. Some level of understanding PLC systems required
- Understanding of general engineering/maintenance principles and techniques
- Experience in automated systems and pre-press in the packaging industry, ideally troubleshooting flexographic plate and print issues. However, experience within other types of industries also acceptable.
- Ability to work on own initiative with no supervision
- Analytical and structured, requires good attention to detail and problem-solving skills
- Ability to work under pressure and to deadlines
- Personal Qualities - committed/flexible/persistent/determined/team worker/ability to work on own
- IT skills in the use of remote diagnostics to troubleshoot issues at Customer sites
- Fully confident in other IT and technical systems, including general MS Office applications
At Element Solutions Inc, we are committed to solving the complex and evolving needs of our customers through innovation and high-quality standards. We are focused on bringing cutting-edge and environmentally sustainable solutions to the market. Our people are the critical resource required to make that happen. We support your success by creating a strong, inclusive culture, competitive total rewards, and an appropriate work-life balance.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,
disability, or status as a protected veteran
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