Customer Experience Specialist
hace 6 días
We are a global company with a passion for innovation and a commitment to excellence. Our mission is to provide exceptional customer experiences and drive business growth through strategic partnerships.
Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support, while also contributing to the development and implementation of our sales processes.
Key Responsibilities- Coordinate and optimize sales processes to drive business growth and improve customer satisfaction
- Act as a liaison between departments to ensure seamless communication and collaboration
- Contribute to the development and implementation of our customer relationship management (CRM) tool
- Support key account managers with product quotations, non-conformities registration, and follow-up
- Manage and follow up on customer payments and update key account managers
- Keep customer data up-to-date in our management system
- Collaborate with the regulatory department to request documents per customer requirements
- Process customer orders using our SAP tool
- Manage and follow up on customer requests
- Experience in customer service or support role
- Expertise in customer interaction and engagement
- Ability to learn and develop the CRM tool
- Previous experience working with order management systems, preferably SAP solution
- Knowledge of Dynamics 365
- Ability to learn and adapt quickly
- Project management skills preferred
- Excellent communication and teamwork skills
English: High - Written & Spoken
About UsWe are a global company with a passion for innovation and a commitment to excellence. Our mission is to provide exceptional customer experiences and drive business growth through strategic partnerships.
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