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Customer Service Project Manager
hace 2 meses
Job Summary
We are seeking an experienced Senior Program Manager to manage complex contract and modernization projects on installed base customer sites.
Key Responsibilities
- Interact with and manage all Schneider Electric stakeholders to ensure overall customer satisfaction.
- Develop, with the Business, customer engagement in more recurring business.
- Manage large customer projects (Category A or B service projects) following applicable company policies and processes.
- Lead functionally the project team and be accountable for the execution of the project in line with the contract.
- Contribute to the project managers community of practice.
- Drive operational excellence and continuous improvement initiatives.
Main Objectives
- Ensure high customer satisfaction.
- Successful project execution to fulfill scope, specification compliance, and schedule.
- Efficient project control and monitoring including appropriate risk & opportunity management.
- International coordination with countries to support the customer all over the world.
Key Skills
- Strong leadership and business acumen.
- Ability to allocate resources effectively to meet project deliverables and customer's needs.
- Excellent communication and collaboration skills.
- Ability to monitor project progress and identify areas for improvement.
About Schneider Electric
Schneider Electric is the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities.
