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Parts Specialist
hace 2 meses
O'Reilly Auto Parts is seeking a highly skilled Parts Specialist to provide exceptional customer service to retail and installer customers. As a key member of our team, you will be responsible for assisting customers in selecting merchandise, processing transactions, and maintaining a high level of customer satisfaction.
Key Responsibilities- Customer Service: Greet customers in a friendly and courteous manner, assist them in selecting merchandise, and provide excellent service to customers calling the store on the phone.
- Transaction Processing: Accurately process cash and credit transactions, maintain and secure the cash drawer, and process exchanges and returns for credit.
- Inventory Management: Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, and cleaning.
- Operational Tasks: Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, and assist with monthly stock adjustments and inventory cycle counts.
- Technical Skills: Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
- Additional Responsibilities: Occasionally drive a delivery vehicle to make deliveries when business needs dictate, and perform other duties as assigned.
- Customer Service Skills: Ability to provide outstanding, friendly, and professional customer service.
- Technical Skills: Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
- Education and Certifications: High school diploma or equivalent, and ASE certification is desired.
