Training Manager for High-Performing Programs
hace 2 días
Ares Consultores is seeking a highly skilled Training Operations Manager to join our Patient Service Center Team.
The ideal candidate should reside near Pittsburgh, PA; Orlando, FL; Phoenix, AZ; or Raleigh, NC.
At Ares Consultores, we believe that effective training is essential for delivering exceptional customer experiences and driving business growth.
This is a critical role in overseeing a high-performing training program, ensuring compliance with operating procedures, creating and implementing training initiatives, executing internal audits, and evaluating ongoing effectiveness.
Key Responsibilities- Oversee training teams to set expectations for delivering excellent customer service
- Maintain compliance within the program's Business Requirements Documents (BRDs), Work Instructions, Call Guides, completion time, and adherence to training expectations
- Create new work instructions, job aids, or other materials for program operations
- Analyze and follow up on team processes to ensure compliance with BRDs, Work Instructions, and update as necessary
- Develop and deliver onboarding, training, initial certification, and annual trainings, maintaining records of recertification
- Partner with external departments, including Compliance, Learning and Development, Analytics, HR, and IT
- Provide coaching and assess future training needs to ensure teams meet established metrics
- Identify and monitor trends from call monitoring, recommending training initiatives when necessary
To be successful in this role, you will need:
- Bachelor's Degree in a relevant field
- 4+ years' experience in a healthcare management setting
- Prior experience in pharmacy, HUB service provider, or the healthcare industry, pertaining to training initiatives
- Previous creation and delivery of training material experience
- Strong attention to detail and high level of independent judgement
- Ability to communicate effectively and manage multiple projects simultaneously
- Proficiency in Microsoft Office (Word, PowerPoint, Excel)
We offer an estimated salary range of $65,000 - $90,000 per year, depending on qualifications and location.
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