Training Manager for High-Performing Programs

hace 2 días


Marbella, Málaga, España Ares Consultores A tiempo completo

Ares Consultores is seeking a highly skilled Training Operations Manager to join our Patient Service Center Team.
The ideal candidate should reside near Pittsburgh, PA; Orlando, FL; Phoenix, AZ; or Raleigh, NC.
At Ares Consultores, we believe that effective training is essential for delivering exceptional customer experiences and driving business growth.

About the Role

This is a critical role in overseeing a high-performing training program, ensuring compliance with operating procedures, creating and implementing training initiatives, executing internal audits, and evaluating ongoing effectiveness.

Key Responsibilities
  • Oversee training teams to set expectations for delivering excellent customer service
  • Maintain compliance within the program's Business Requirements Documents (BRDs), Work Instructions, Call Guides, completion time, and adherence to training expectations
  • Create new work instructions, job aids, or other materials for program operations
  • Analyze and follow up on team processes to ensure compliance with BRDs, Work Instructions, and update as necessary
  • Develop and deliver onboarding, training, initial certification, and annual trainings, maintaining records of recertification
  • Partner with external departments, including Compliance, Learning and Development, Analytics, HR, and IT
  • Provide coaching and assess future training needs to ensure teams meet established metrics
  • Identify and monitor trends from call monitoring, recommending training initiatives when necessary
Requirements

To be successful in this role, you will need:

  • Bachelor's Degree in a relevant field
  • 4+ years' experience in a healthcare management setting
  • Prior experience in pharmacy, HUB service provider, or the healthcare industry, pertaining to training initiatives
  • Previous creation and delivery of training material experience
  • Strong attention to detail and high level of independent judgement
  • Ability to communicate effectively and manage multiple projects simultaneously
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel)
Compensation

We offer an estimated salary range of $65,000 - $90,000 per year, depending on qualifications and location.



  • Marbella, Málaga, España Empresa Reconocida A tiempo completo

    About the RoleEmpresa Reconocida is currently seeking an experienced Operational Training Coordinator to join our Patient Service Center Team. This role will be based remotely, with the preferred candidate residing near a major city in the United States.The Operational Training Coordinator plays a critical role in overseeing a high-performing training...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    About UsRavenPack is the leading provider of big data analytics for financial services. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.We enable our clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows....


  • Marbella, Málaga, España Empresa Reconocida A tiempo completo

    Empresa Reconocida, a renowned company, is seeking a highly skilled Training Program Development Specialist to join its team. This role offers a competitive salary of $120,000 per annum.The selected candidate will be responsible for overseeing the development and implementation of high-quality training programs. They will work closely with cross-functional...


  • Marbella, Málaga, España Laopiniondemalaga A tiempo completo

    About UsRavenPack is a leading big data analytics provider for the finance industry. With 20 years of experience, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.We are now launching a new suite of GenAI and SaaS services designed specifically for financial...


  • Marbella, Málaga, España Laopiniondemalaga A tiempo completo

    **About Us**RavenPack is a leading provider of big data analytics for the finance industry, empowering clients to enhance returns and reduce risk. With 20 years of expertise, we are launching a new suite of GenAI and SaaS services designed for financial professionals.We have been recognized as the Best Alternative Data Provider by WatersTechnology and...


  • Marbella, Málaga, España Laopiniondemalaga A tiempo completo

    Company OverviewRavenPack is a leading provider of big data analytics for financial services. With 20 years of experience, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.We are now launching a new suite of GenAI and SaaS services, designed specifically for...


  • Marbella, Málaga, España Marc Jacobs A tiempo completo

    Company OverviewMarc Jacobs International, a global leader in luxury fashion, is seeking an exceptional Leading Retail Manager to join our team based in Marbella. As part of our esteemed retail team, you will be responsible for driving business growth, delivering exceptional customer experiences, and upholding the brand's values.About the RoleWe are looking...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    About RavenPack: Powering the Future of Finance with AIJob Summary:We are seeking a highly skilled High Availability Engineer Director to join our team at RavenPack, a leading big data analytics provider for financial services. As a key member of our organization, you will be responsible for ensuring the high availability, performance, and reliability of our...


  • Marbella, Málaga, España Apple Inc. A tiempo completo

    Company Overview">At Apple Inc., we push the boundaries of innovation and creativity to deliver exceptional customer experiences. We're passionate about empowering our team members to learn, grow, and achieve their best work. As a Manager at an Apple Store, you'll lead by example, driving performance goals and business priorities forward.">Job...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    RavenPack is at the forefront of big data analytics for financial services, serving top-tier clients worldwide.We seek an exceptional Backend Engineer to lead our team, driving the design, implementation, and maintenance of our cloud-based products' backend systems. This role requires close collaboration with cross-functional teams to deliver...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    Product Management Opportunity at RavenPackWe are seeking a highly skilled Strategic Product Manager to lead our mobile app initiatives in Marbella, Spain. As a key member of our team, you will be responsible for developing and implementing product strategies that drive growth, engagement, and customer satisfaction.About the RoleApply vision and strategy to...


  • Marbella, Málaga, España Levi'S A tiempo completo

    **Job Overview**As a Store Manager at Levi Strauss & Co., you will have the opportunity to work in a dynamic environment that values innovation and creativity. Your primary responsibility will be to effectively manage store operations and lead a high-performing team to deliver exceptional customer service and drive sales growth.**Key...


  • Marbella, Málaga, España Marc Jacobs A tiempo completo

    About Marc JacobsMarc Jacobs International, powered by the creative genius of Marc Jacobs, is a renowned fashion brand seeking a skilled Retail Sales Operations Manager to join their team in El Corte Inglés, Marbella.The successful candidate will partner with and support the Store Manager in all aspects of store functions: sales generation, people...


  • Marbella, Málaga, España Pragmatike A tiempo completo

    A leading engineering firm, Pragmatike Engineering Ltd., seeks a diligent Customer Service Liaison to maintain exceptional client relationships and deliver top-notch support. Estimated Salary: $45,000 - $55,000 per annum.The ideal candidate will possess strong problem-solving skills, effective communication abilities, and a passion for delivering exceptional...


  • Marbella, Málaga, España TOM FORD FASHION A tiempo completo

    An exciting opportunity has arisen for a seasoned Luxury Retail Manager to join the prestigious Tom Ford team in Puerto Banus, Spain.About the RoleAs a key member of our luxury retail team, you will be responsible for driving sales growth and delivering exceptional customer experiences. You will lead and motivate our sales team to achieve sales targets and...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    About UsRavenPack is a leading provider of big data analytics solutions for the finance industry. With over 20 years of experience, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.We are now launching a new suite of GenAI and SaaS services designed specifically...

  • Apple Team Lead

    hace 3 semanas


    Marbella, Málaga, España Apple Inc. A tiempo completo

    At Apple, we strive to deliver an unparalleled customer experience that sets us apart. As a seasoned leader in our retail environment, you will play a pivotal role in driving this vision forward.About the RoleWe are seeking an exceptional Manager to lead and develop a high-performing team at one of our Apple Stores. Your primary responsibility will be to...

  • IT Infrastructure Manager

    hace 3 semanas


    Marbella, Málaga, España Laopiniondemalaga A tiempo completo

    About UsAt RavenPack, we are at the forefront of developing next-generation AI tools for finance and beyond. With 20 years of experience as a leading big data analytics provider, we empower clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.Our MissionWe are launching a new suite...


  • Marbella, Málaga, España Humankind Recruitment A tiempo completo

    Job DescriptionOverview:Humankind Recruitment is seeking a Senior Retention Strategy Manager to join our team in Marbella. As a key member of our marketing department, you will be responsible for developing and implementing retention strategies that drive customer engagement and profitability.Salary:$80,000 - $110,000 per annumAbout the Role:This is a...


  • Marbella, Málaga, España Jordan Martorell S.L. A tiempo completo

    We are seeking an experienced and passionate Spa Manager to join our team at CODAGE Spa in Marbella, Spain.About UsOur company, CODAGE Paris Kimpton Aysla Mallorca, is a renowned luxury spa brand founded by Amandine & Julien Azencott. We are committed to providing exceptional customer service and offering the most exclusive spa experiences.Job...