Senior Business Analyst

hace 5 días

Barcelona, Barcelona, España Ecovadis A tiempo completo

**Job Summary**

EcoVadis is seeking an experienced Senior Salesforce & GTM Applications Business Analyst to join our team. As a Senior Salesforce & GTM Applications Business Analyst, you will play a critical role in analyzing business processes, gathering requirements, designing and testing Salesforce & GTM Applications solutions.

**Key Responsibilities**

  • Work closely with key stakeholders and product owners to anticipate and understand detailed business requirements, impacts, and functional specifications.
  • Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
  • Develop user stories and process flows to support the design and development of technical solutions for our delivery teams.
  • Formulate and maintain Salesforce and other GTM applications solution documentation (process flows, data models, and technical specifications).
  • Analyze complex data sets to identify trends and opportunities for product and process optimization.
  • Educate and promote CRM standard procedures to ensure that the solutions produced are of the highest quality and align with the company's overall strategy and ethos.
  • Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the ongoing backlog grooming process.
  • Define Acceptance Criteria of features.
  • Plan and Perform QA testing.

**Requirements and Qualifications**

  • Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline.
  • 3+ years of strong working knowledge of Salesforce, Hubspot, Aircall, Lead Routing, Marketing Automation and other GTM applications as a Business Analyst or Product Owner.
  • Excellent knowledge of and proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
  • Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced environment while managing various requests.
  • Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
  • Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).
  • Proven analytical, organizational and problem-solving skills.
  • Experienced in writing functional and technical requirements.

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